We do our very best to donate, recycle, or otherwise repurpose returned mattresses with the help of our network of pickup partners. However, if you live in an area that is not served by any of our pickup partners, we are happy to work with you on a solution.
In some cases, our Customer Experience agents may offer what's called a "Friendly Donation" in which you have the chance to donate your Helix mattress to a friend, family member, or charitable organization and receive a full refund. Friendly Donations must be confirmed by a Customer Experience agent before taking place and the mattress must be donated to someone outside of your home.
In rare cases, we may ask customers to dispose of their mattress via local waste collection or through a waste collection site. In this case, a Customer Experience agent would request photographic proof of the mattress disposal. We do our best, however, to avoid having the mattress thrown away.