Yes, if you are returning a Helix mattress, our pickup partner will collect the mattress from inside your home and carefully remove it on the day of your appointment. We ask that you prepare your mattress for pickup by removing all sheets and bedding and clearing a path for the pickup team to access and remove the mattress from your home.
Old Mattress Removal: If you have chosen our Old Mattress Removal service, you may be asked by our pickup partner to place your old mattress outside on the day of your scheduled appointment. If you are unsure whether to place your old mattress outside for pickup, please contact your pickup service provider directly.