At Helix, we want to be sure you love your new mattress and sleep accessories. That's why we offer a 120 night sleep trial on all mattresses and mattress toppers, which begins on the day of delivery. If you're unhappy with your purchase for any reason you can return it for a full refund within the 120 night trial period. Mattresses do require a 30-Day break-in period before you can be eligible for a return. Read more about the break-in period here.
Our foundations and frames come with the 30-night sleep trial, which begins on the date of delivery by our shipping provider. Sleep accessories, including mattress protectors, mattress encasements, pillows, wedge pillows, sheets, duvets, weighted blankets, and any other soft good accessories must be returned within 30 days from the date of delivery.
Applies only in the US & Canada: Because we do not ship products outside of the United States and Canada, the sleep trial applies only to customers located within those two countries. If you remove your Helix product from the United States or Canada, the sleep trial will be voided and it will be ineligible for return or refund.
Warranty Replacements: While mattress defects are extremely rare, our Limited Lifetime Warranty protects you against structural defects, should they occur. If your mattress is replaced under the terms of our warranty, the replacement mattress does not include a new 120 night sleep trial. Warranty replacements are not eligible for return or refunds.