Our product warranties range in length dependent on the product you've purchased. Warranties cover manufacturing defects. Find a list of our warranties below:
- Helix Core Collection Mattresses are covered by a 10-year limited warranty.
- Helix Luxe Mattresses are covered by a 15-year limited warranty.
- Helix Elite Mattresses are covered by a 15-year limited warranty.
- Helix Adjustable Base is covered by a 10-year limited warranty.
- Helix Foundation is covered by a 5-year limited warranty.
- Helix Mattress Protector is covered by a 1-year limited warranty.
- Helix Bed Frame is covered by a 5-year limited warranty.
- Helix Pillow is covered by a 1-year limited warranty.
- Helix Wedge Pillow is covered by a 1-year limited warranty.
- Helix Sheet Set is covered by a 1-year limited warranty.
- Helix Plush Mattress Topper is covered by a 1-year limited warranty.
- Helix Weighted Blanket is covered by a 1-year limited warranty.
- Helix Wood Frame is covered by a 5-year limited warranty.
If you feel you need to file a warranty claim, please fill out this form by:
- Selecting Returns, Exchanges & Replacements under How can we help today?
- Selecting I need a Replacement under How can we help?
- Selecting the appropriate option under Why do you need a replacement?
To expedite the warranty claim process, please be sure to include photos of the problem you are having, photos of any tags on the product, and photos of the support base beneath your mattress (if applicable).