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Every Helix mattress is backed by our limited lifetime warranty, and if something isn’t right, our goal is simple: get you back to sleeping comfortably as quickly as possible. We’ll guide you through this and make the process as easy as we can.
If your order was placed on the Helix website and you need assistance with a warranty issue, please fill out this form by:
- Selecting Returns, Exchanges & Replacements under How can we help today?
- Selecting I need a Replacement under How can we help?
- Selecting the appropriate option under Why do you need a replacement?
You can also email our warranty team directly at warranty@helixsleep.com.
If you prefer to speak with a sleep specialist, give us a call at 831-777-5976. Available 10am - 6pm EST, Monday - Friday.
*Please note that each retailer handles their own warranty claims, so if you purchased from a third-party retail partner, you'll need to reach out to their team for assistance with any warranty-related requests.