Our mattresses do occasionally include a slight odor as the foam layers and new materials air out for the first time after being removed from their packaging. We expect any odor to fully dissipate within the first week of use but please let us know if you notice an odor beyond the first week or so and we will be happy to help with the best solution for you right away.
To help dissipate any odor, we recommend letting your mattress air out with no bedding on the surface. You can also leave a few windows in the room open, if possible, and use a fan to circulate the air around your mattress if you would like.
Please note that all Helix mattresses are CertiPUR-US certified, ensuring they are made without any harmful chemicals including ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde, and have an extremely low impact on indoor air quality.