If you need to file a claim, we've made the process as easy as possible. Just follow the steps below based on your situation.
For Accidental Damage (Mulberry Plan):
- Log in to your Mulberry customer portal. This is where all Mulberry claims are handled.
- Submit your claim. Describe what happened and upload any photos or documentation they request.
- Mulberry's team will handle it. They will review your claim and decide if a repair or a full replacement is the best solution. If a replacement is approved, we'll work with them to get a new Helix mattress to you.
For Manufacturer Defects (Standard Warranty):
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Fill out our online form. This is the quickest way to get started. You'll find it by selecting:
- 'Returns, Exchanges & Replacements' under 'How can we help today?'
- 'I need a Replacement' under 'How can we help?'
- The reason you need a replacement.
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Email our warranty team. As an alternative, you can email us directly at warranty@helixsleep.com. Please include these three things to help us process your claim faster:
- Clear photos of the problem.
- Photos of any tags on your mattress.
- A photo of the support base your mattress is on.
If you prefer to speak with a sleep specialist, please feel free to request a specialist in chat on our site from 10am - 10pm EST, 7 days a week. If you'd like to speak with an agent over the phone, please give us a call at 831-777-5976. Available 10am - 6pm EST, Monday - Friday. We're happy to walk you through the warranty submission process.
We're here to help you get back to a great night's sleep!