Checkout, Payments & Promotions

Pricing

• When will I be charged for my order?
• Do I need to pay sales tax?
• How do you keep your prices affordable?
• Why am I being charged a recycling fee?

Payment Methods

• Why don’t I see Affirm as a payment option at checkout?
• How do I use Truemed to pay for my mattress with HSA or FSA funds?
• What forms of payment do you accept?
• Can I use two different payment methods?
• Can I defer payment until my order ships?

Promotions & Discounts

• Why is my discount code not working?
• Can I apply a discount code to the Helix Luxe Bundle?
• Can I use more than one discount code?
• Does Helix Offer a wholesale program?
• Does Helix offer a trade program?
• Does Helix have a referral program?

See all 9 articles

Financing

• Does Helix offering financing for my order?
• How do I finance my order?
• When financing my order with Affirm, can I pay off my purchase early?
• I financed my order through Affirm. How do I make my payments?
• Can I return an item I bought with Affirm?
• Does checking my eligibility with Affirm affect my credit score?

See all 11 articles

Tax Exemptions

• Does Helix offer tax exemption for my order?
• How do I apply tax exemption to my order?
• What if I place my order before adding tax exemption?
• What if I am denied tax exemption on my order?
• Does Helix provide a tax exemption for my order if I provide a prescription from my doctor for a new mattress?

Shopping Cart

• How do I modify an item in my cart?
• How do I clear my shopping cart?