If your order hasn’t shipped yet and you need to update your shipping information, please fill out our contact form by selecting the following options:
Order Questions & Updates under How can we help today?
Update My Order under What can we help with?
Update Shipping Information under What needs updating?
Be sure to include your order number, which you can find in your confirmation email. Our team will confirm once your shipping address has been updated.
You may start a chat online during business hours and ask to be connected to a sleep specialist and we will be happy to help.
If your order is already on its way, we’ll do our best to request an address update with FedEx on your behalf. Please keep in mind that FedEx needs at least 24 hours to process these requests, and while we’ll try everything we can, changes aren’t always guaranteed once a package is in transit.
For orders scheduled with In-Home Setup & Removal by Ryder, address changes can be more limited. Because these shipments are routed to a specific delivery hub with Ryder, we’re not able to update the address once they’re in transit to a different hub location. If you need to make a change, please reach out as soon as possible so we can review your options together.