If you decide to return your mattress we'll arrange for it to be removed by one of our removal partners. We do our best to donate mattresses to local charities or recycling partners so they aren't wasted, but depending on your area, they may be junked instead.
We are happy to arrange this pickup appointment with our partners in your area and we will cover any costs associated with the pickup or return process. Returns within trial are completely free to customers.
The timeline for returns varies by your location. Once we receive proof that your items have been removed, we'll issue a full refund to your original form of payment.
If you're in trial (and past the break-in period) and would like to initiate a return, please fill out this form by:
- Selecting Returns, Exchanges & Replacements under How can we help?
- Selecting I'd like to Return/Exchange Something under How can we help?
- Selecting the appropriate reason under Why are you returning?
Please include your order number. You can find this in your order confirmation email!
NOTE: Only two (2) mattresses may be returned per customer or household. See our return policy here.