As part of our Happy with Helix program, if your mattress isn’t the right fit after giving it a fair try, we make the return process simple, flexible, and completely free.
• Free, Hassle-Free Pickup
When you decide to return your mattress, we’ll arrange a pickup with one of our trusted removal partners. We cover all pickup and return costs—there are no fees for returns made within your trial period.
• Flexible Scheduling
Pickup timelines vary by location, but we’ll work with you to find an appointment that fits your schedule. Most returns are completed within 3 weeks of the initial request. All pickups must be completed within 45 days after your 365 night trial ends to remain eligible for a refund.
• Full Refund Once Removed
As soon as we receive proof that your mattress has been picked up, we’ll issue a full refund to your original form of payment.
How to Start a Return or Exchange
If you’re within your trial (and past the 30-night break-in period), you can initiate a return or exchange by filling out our form:
Select Returns, Exchanges & Replacements under How can we help?
Choose I’d like to Return/Exchange Something
Select the reason for your request
Include your order number (found in your order confirmation email)
Additional Notes
We allow up to two mattress returns per customer or household.
If you need help deciding whether a return, exchange, or upgrade is the best fit, our team is always here to support you through the Happy with Helix program.