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Returns

  • I purchased my Helix mattress at a retail location. Does it include a 100 night sleep trial?
  • Do Helix return policies apply to orders purchased through a retail location?
  • What is Helix's Return Policy?
  • What items are covered under Helix's return policy?
  • How do I start a return?
  • How long do I have to complete the pickup of my mattress?
  • How does the mattress return process work?
  • What happens when I start the return process on my Helix?
  • Will my mattress be picked up from inside my home?
  • What if the pickup team can't get the mattress out of my room?
  • What happens to returned mattresses?
  • What if I can't be available for my pickup?
  • Do I need to keep the box to return my mattress?
  • Does Helix provide a box for my return?
  • Can I return my Adjustable Base?
  • Can I return the Wedge Pillow?
  • Can I return the Helix Bed Frame?
  • Can I return my Mattress Protector?
  • Can I return my Helix Foundation?
  • When will I receive my refund?
  • How are Canadian refunds issued? Does the conversion rate from USD to CAD impact my refund?
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