Returns
- What is Helix's Return Policy?
- What items are covered under Helix's return policy?
- How do I start a return?
- How long do I have to complete the pickup of my mattress?
- How does the return process work?
- What if I live in a remote area and there are no pickup partners available?
- What happens when I start the return process on my Helix?
- Will my mattress be picked up from inside my home?
- What if the pickup team can't get the mattress out of my room?
- What happens to returned mattresses?
- What if I can't be available for my pickup?
- Do I need to keep the box to return my mattress?
- Does Helix provide a box for my return?
- Can I return my Adjustable Base?
- Can I return the Wedge Pillow?
- Can I return the Down & Feather Pillow?
- Can I return my Ultra-Cool Pillow?
- Can I return the Helix Bed Frame?
- Can I return my Mattress Protector?
- Can I return my Helix Foundation?
- When will I receive my refund?
- How are Canadian refunds issued? Does the conversion rate from USD to CAD impact my refund?
- Can I return the Adjustable Pillow?